Description

In this role, the successful candidate Oversees the preparation, organization, administration and monitoring of the programs/processes necessary for the operation of the Case Management and Social Services departments. Oversees the coordination and development of utilization management, discharge planning, progression of care management and social services in order to promote quality of care, safe transitions in care, and appropriate utilization of resources. Provides leadership for multidisciplinary process improvement activities for unit specific and Hospital wide initiatives.

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Requirements

• Plans and directs the operations of and implements the goals, and objectives of the Case Management and Social Services Departments in alignment of the overall organizational strategy including those related to length of stay (LOS), readmissions and transitions of care.
• Performs other duties as assigned
• Performs other related administrative managerial duties as directed and required including providing leadership for multidisciplinary process improvement activities for unit specific and hospital wide initiatives.
• Provides strategic fiscal and budget oversight to all aspects of the Case Management and Social Services Departments.
• Plans appropriate use of resources including space, equipment and personnel to obtain optimal utilization and efficiency while containing cost. Monitors operating costs and adjusts budgetary needs to ensure cost containment.
• Responsible for compliance with all federal, state, local and organizational regulations and standards applicable to utilization review, discharge planning and social services and formulates plans for future program development accordingly to support organizational and departmental goals and objectives.
• Leads, supervises, mentors and develops Case Management and Social Service management and staff. Supports efforts to achieve full staff development and professional growth.
• Establishes and maintains a customer service approach to building both internal and external relationships and partnerships including developing collaborative relationships with external post-acute care agencies, facilities and contracted payors.
• Provides ongoing assessment and analysis of processes, procedures, and technology and continuously strives for improvement.
• Possesses the ability to implement a case management model that provides effective and efficient services and maintains statistics, data collection, analysis and data presentation to analyze performance data and identify opportunities for improvement.