Description

Job Summary:

Under supervision of the Assistant Director, Benefits, this position will handle the day-to-day operations of absence management, disability, and accommodations, which includes processing and managing requests under federal and state guidelines and policies that are in alignment with the FHSC system’s overall total rewards strategy. This role will act as a subject matter expert on all disability claims, internal leave policies, workplace accommodation programs, as well as state and federal leaves and will hold a critical role in overseeing and managing all aspects of leave programs within the FHSC system. This position will partner with key stakeholders to establish and streamline all absence management, disability, and accommodation plans, procedures, and programs that consistently strengthen the overall team member experience. Responsible for performing job duties in accordance with mission, vision and values of Tampa General Hospital.

Essential Functions:

• Advise & educate team members and managers on system leave policies, state and federal leaves, and workplace accommodation options.
• Manage the full lifecycle of team member leaves of absences and accommodation cases.
• Serve as primary liaison between team members, managers, and People & Talent.
• Ensure compliance with federal, state, and local leave and disability laws.
• Maintain accurate documentation and provide training on leave accommodation processes.
• Partner with vendors and internal stakeholders to ensure seamless case management.
• Run reports and track data to monitor leaves, accommodations, and claims as needed.
• Service as a subject matter expert and ability to handle escalated cases.
• Provide responsive, customer-focused service to team members and departments.

Requirements

Qualifications

• Bachelor's Degree in Human Resources Management, Business, and/or related field.
• Certification Leave Management Specialist (CLMS) or ADA certification required.
• Five (5) years of experience managing leave of absence and accommodations cases in a high-volume, fast-paced environment.

Technical Knowledge, Skills, and Abilities

• High degree of working knowledge of the terms and conditions of all absence management, disability, and accommodation practices, reporting requirements, and related regulations and laws (i.e. FMLA, PWFA, ADA, USERRA, etc.)
• Strong analytical skills with ability to interpret complex regulatory requirements, identify compliance risks, and implement appropriate solutions.
• Exceptional written and verbal communication skills, with ability to explain complex policies clearly to employees at all levels.
• Ability to multi-task, organize, and interact effectively with all levels of internal and external customers.
• Extensive experience managing the interactive accommodation process, including effectively navigating communications between employees, business stakeholders, legal counsel, and HR while developing creative solutions.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proficiency in Excel, Microsoft Office, and HRIS systems (AbsenceSoft experience a plus) with ability to create reporting.